I posted recently about an unfortunate incident involving a whiteboard in Eat’s Tottenham Court Road outlet.

Subsequently (yesterday in fact at the time of writing), Niall Macarthur, one of Eat’s founders, got back to me and we had a faith restoring exchange of e-mails, at the end of which I politely declined his kind offer of a free breakfast on arrival in London this morning.

Having arrived in the same establishment today, I am delighted to report that the offending whiteboard has moved or gone. The only evidence of it ever having been there are the tops of the rawlplugs that once held it in position.

Impressive. Not just a nice e-mail from the top guy, but immediate action based on my feedback.

The porridge with apple, sultanas and cinnamon was pretty impressive too.

This entry was posted on Tuesday, November 11th, 2008 at 11:13 am and is filed under Marketing. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.