
It’s not just policemen that are getting younger. Teachers are judging by the last couple of parents’ evenings I’ve been to. And so are No 10 Downing Street aides.
On the 10 o’clock news the other night Gordon Brown emerged from No 10 followed by what can only be described as a boy. He was wearing a suit (but no tie), but I doubt he has to shave more than once a fortnight.
Seeing this prompted me to think again about the people behind the No 10 Twitter stream (@10downingstreet). Is it the men in ties or the boys in open neck shirts?
There has been a lot of talk recently about how Gordon Brown has found his voice in a time of financial and political crisis, but where has the @10downingstreet Twitter account found its voice?
Here are some examples of the voice in question.




I’m sure that as the Cabinet meeting in Liverpool wrapped up, the PM’s mind would have been on things other than a patchwork of mudflats. Not so “No10 admin” who, as you can see, can be relied upon to add a bit of romantic, poetic colour and context to the most unlikely of settings.
What, or rather, who do we want No 10 to be on Twitter? I asked them who they actually are and got the following reply.

I guess that the civil servant reference means that the Twitter stream is not meant to be a marketing tool for the current administration. If not a marketing tool then presumably an of-the-minute, by-the-minute information source.
In which case how should we feel about such an obviously jaunty, open-necked tone of voice? Choosing a tone of voice is a crucial component of communication strategy for any brand. It means something. It affects. It positions.
Ergo it markets?
Whether it’s intentional or not, there is a piece of positioning going on here. Using words like “snazzy” on a platform like Twitter says with-it, modern and down with the social networkers. It’s all very Blairite and not very Gordon Brown.
To give these civil servants the benefit of the doubt it could just be a function of believing that not only is the medium the message, but also that the medium and its audience should dictate the tone of voice. An easy trap to fall into. Many times during my career I’ve had to urge brands to sound like who they are rather than who they’re talking to. Such dissonance is transparent and not sustainable.
Should you be so inclined, feel free to Tweet about this post by copying and pasting the text below into your Twitter tool of choice.
No10 – waxing lyrically. But dissonantly – http://bit.ly/GbO